Refund and Returns Policy
Effective Date: [01-09-2024]
At Trendystops, we strive to ensure your satisfaction with every purchase. However, if you encounter any issues with your order, we have a clear Refund and Returns Policy to address them. Please read the following terms carefully.
1. **Eligibility for Returns**
We accept returns under the following conditions:
- Damaged Products: If your product arrives damaged, you are eligible for a return. Please contact us within 7 days of receiving your order to initiate the process.
- Incorrect Products: If you receive a product that differs from what you ordered, you are eligible for a return. We will provide a replacement or refund as per your preference.
Note: We do not accept returns or exchanges due to size issues. A detailed size chart is provided with each product to assist you in selecting the correct size. Please review the size chart carefully before making your purchase.
2. **Return Process**
To initiate a return, please follow these steps:
- Contact our Customer Service team at [ CONTACT@TRENDYSTOPS.COM ] within 7 days of receiving your order.
- Provide your order number, a brief description of the issue, and, if possible, include a photo of the damaged or incorrect product.
- Our Customer Service team will guide you through the return process and provide instructions on how to return the item.
3. **Refunds**
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [Insert Number of Days, e.g., 7-10 business days].
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to our error (e.g., you received an incorrect or defective item).
4. **Non-Returnable Items**
Certain items are non-returnable. These include:
- Products that have been worn, washed, or altered in any way.
- Items not in their original condition, damaged, or missing parts or missing tags for reasons not due to our error.
- Sale items or gift cards.
5. **Exchanges**
We only replace items if they are defective or damaged. If you need to exchange a product for the same item, please contact us at [ CONTACT@TRENDYSTOPS.COM ] and follow the return process outlined above.
6. **Late or Missing Refunds**
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at [ CONTACT@TRENDYSTOPS.COM ].
7. **Contact Information**
If you have any questions or concerns about our Refund and Returns Policy, please contact us at:
Trendystops Customer Service
Contact Number: 9967368111
Email: Contact@trendystops.com
Address: Jogeshwari, Mumbai, Maharashtra, India, 400102
We value your business and are here to help ensure your satisfaction with your purchase. Thank you for choosing Trendystops!