Thank you for shopping at TrendyStops.com. We want you to be completely satisfied with your purchase. This Refund & Return Policy outlines the terms and conditions regarding refunds and returns for orders shipped within India. By placing an order on our website, you agree to comply with the policies described below.
1.1 Damaged or Defective Products: If you receive a damaged or defective product, please contact our customer support team within 48 hours of receiving the order. We will guide you through the return process and arrange for a replacement or refund, as per your preference.
1.2 Incorrect Product: In the event that you receive an incorrect product, different from what you ordered, please notify us within 48 hours of receiving the order. We will work with you to resolve the issue by arranging a return and providing a replacement or refund, as appropriate.
1.3 Product Quality or Functionality: If you are unsatisfied with the quality or functionality of the product you received, please contact us within 7 days of delivery. We will assess the issue and, if eligible, offer a return or exchange as per our discretion.
2.1 Return Authorization: To initiate a return, please contact our customer support team at [email protected] within the specified timeframes mentioned above. Provide relevant details such as your order number, the reason for return, and any supporting documentation or images if applicable. Our team will guide you through the return authorization process.
2.2 Return Shipping: If the return is approved, we will provide you with instructions on how to return the product. You will be responsible for securely packaging the item and covering the return shipping costs, unless the return is due to our error. We recommend using a reputable shipping service with tracking and insurance to ensure the safe return of the product.
3.1 Refund Options: For eligible returns, we offer two refund options: store credit or a refund to the original payment method used during the purchase. The refund method will be determined based on your preference and the circumstances of the return.
3.2 Refund Processing Time: Once we receive the returned product and confirm its eligibility for a refund, we will initiate the refund process. Please allow for a processing time of 7-10 business days for the refund to be credited back to your account. The actual time it takes for the funds to reflect in your account may vary depending on your bank or payment provider.
Certain products are non-returnable for hygiene, safety, or other reasons. These items include but are not limited to intimate apparel, personal care products, perishable goods, and custom-made or personalized items. We do not accept returns for these items unless they are damaged or defective upon delivery.
Modifications to the Refund & Return Policy:
We reserve the right to modify or update this Refund & Return Policy at any time without prior notice. Any changes will be effective immediately upon posting the revised policy on our website. It is your responsibility to review this policy periodically for any updates or amendments.
If you have any questions, concerns, or requests regarding this Refund & Return Policy, please contact us at [ email@example.com]
Last Updated: [07-10-2023]
By placing an order on TrendyStops.com, you acknowledge that you have read, understood, and agreed to the terms and conditions outlined in this Refund & Return Policy.