At Trendystops, we strive to ensure your satisfaction with every purchase. However, if you encounter any issues with your order, we have a clear Refund and Returns Policy to address them. Please read the following terms carefully.
1. **Eligibility for Returns**
We accept returns under the following conditions:
Damaged Products: If your product arrives damaged, you are eligible for a return. Please contact us within 7 days of receiving your order to initiate the process.
Incorrect Products: If you receive a product that differs from what you ordered, you are eligible for a return. We will provide a replacement or refund as per your preference.
Note: We do not accept returns or exchanges due to size issues. A detailed size chart is provided with each product to assist you in selecting the correct size. Please review the size chart carefully before making your purchase.
2. **Return Process**
To initiate a return, please follow these steps:
Contact our Customer Service team at [ CONTACT@TRENDYSTOPS.COM ] within 7 days of receiving your order.
Provide your order number, a brief description of the issue, and, if possible, include a photo of the damaged or incorrect product.
Our Customer Service team will guide you through the return process and provide instructions on how to return the item.
3. **Refunds**
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [Insert Number of Days, e.g., 7-10 business days].
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to our error (e.g., you received an incorrect or defective item).
4. **Non-Returnable Items**
Certain items are non-returnable. These include:
Products that have been worn, washed, or altered in any way.
Items not in their original condition, damaged, or missing parts or missing tags for reasons not due to our error.
Sale items or gift cards.
5. **Exchanges**
We only replace items if they are defective or damaged. If you need to exchange a product for the same item, please contact us at [ CONTACT@TRENDYSTOPS.COM ] and follow the return process outlined above.
6. **Late or Missing Refunds**
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at [ CONTACT@TRENDYSTOPS.COM ].
7. **Contact Information**
If you have any questions or concerns about our Refund and Returns Policy, please contact us at:
Trendystops Customer Service
Contact Number: 9967368111 Email:Contact@trendystops.com Address: Jogeshwari, Mumbai, Maharashtra, India, 400102
We value your business and are here to help ensure your satisfaction with your purchase. Thank you for choosing Trendystops!
